The Rise of Social Media Customer Care
Customer care is a critical piece of every business’s success. Customer service is part of building better relationships with your customers. It also increases your opportunities for a positive impact on future sales and customer loyalty.
In addition to being a platform for marketing and advertising Social Media is also a great place to build an active, engaged community.
Your brand depends on more than just broadcasting your message. In the infographic below, Website Builder outlines the benefits and the importance of social media customer care.